Plans delayed - CSO wont call back

After our land registered, I passed on all the information to our CSO to be updated on the file and he advised that this has been done. Almost 2 weeks passed since we finalised external colour selections and I decided to follow up. Started calling my CSO to find out what happened but even after repeated calls, emails and voice messages he wouldn't call back.

Decided to call up our sales rep to find out whats happening. Raised the concern that no ones bothered to call me up and explain whats going on. Raised concerns that we may miss the 6 months condition so save stamp duty to which she says that an application be made for extension. (WHAT AN ANSWER, THIS IS THE CLASSIC THAT YOU GET FROM EVERYONE HERE). She said she will find out about why our file has been delayed and will ask someone to call me. No calls still.

Got an email before mid-Dec regarding our external colours that they have been finalised and passed on to permits department for preparation of developer approval. Also got a email from my CSO that he will be on leave from mid Dec to mid of Jan.

The first shock came in late Dec when another CSO asked me information about our land settlement, which I had already passed on 3 weeks before. Thats when I realised that guy didn't add the information to our file. I had also asked the DP nos to be updated on the plans. Nothing happened on that side as well. So, had to pass the same information to our new CSO as well.

Got another email in early Jan with plans showing external colour selections. 6 WEEKS TO GET EXTERNAL COLOUR SELECTIONS TO PLANS. UNBELIEVABLE.

Finally after mid January the plans were lodged to the developer for approval (thats what I had been told), only their permits team know when they made it.

Our CSO, supposed to return back from leave hasn't showed up and Clarendon wont tell us if he is still working for them or left. My guess is he's gone and made a mess of our file.

Got a CSO assigned

Got our CSO assigned near end of Nov, gave us a call to introduce and sounded very pleasant. Very prompt at first to any calls or messages. Soon he started throwing responsibilities on to us. Asked us to get the Sydney water plans from the developer, where as this was Clarendon's permit departments job. I ended up making a lot of calls to Landcom and the then to their contractor to get the plans only to be told later that the plans have been sent to Sydney water and Clarendon should get them from Sydney Water.

Got a letter from our solicitor that land had been settled. Now is the time to feel excited. The developer has taken off the fence blocking the entry into the area. Paid a visit to see our land. Very nice feeling.

signed off external selection, did landscape plans

Received the quotes from our external selections and signed and sent them back within a week.
The CSO gave us call and asked us to quickly get the landscape plans done and suggested a landscape architect. He said that we must get the plans right to get the developer approval as quickly as possible.

Choose to do the landscape plans ourself. Read all the developer guidelines and did bit of research on google and created our own landscape plans. Wasn't hard enough. Went one by one thorough the guidelines to make I have included everything. Choose not to have a very big tree in our backyard as it could branch out too close to the house. Also to minimise maintenance chose evergreen plants. Hate leaves falling off.

External colour appointment - Mess all over

Got our external colours appointment scheduled near end of Nov. We were not given any heads up as to how the selection process would proceed. We are asked to spare around 5 hours. We were under the impression that we would be asked to choose stuff that they would present to us.

Went to brick selection section first. First question thrown at us, so what bricks did you choose. Well gave them our selections and they presented us the samples. Then it all went like a flash, the rep wanted to just run thorough each of the external selections, such as gutter, fascia, windows colours, garage door colours, etc. I felt like asking her, is this a selection process or a marathon race. No on the spot quotes. Got the quotes later for the bricks we choose. So no turning back on your selections in case they are costly, as you don't have another external selection. Kitchens went thorough fine as we wanted stone benchtops and they were included in the upgrade we had chosen so not fuss there. Beware the side stone edges to benchtops can quickly add to the costs. 

Stairs were another quick as we chose to settle for maple wood as that was the only option that we could afford to pay for. Air conditioning was the quickest. Another place you could save if you get an independent quote. 

SUGGESTION: Get all your selections done before hand or you could end up confused and lost.

Extras and options

An upfront suggestion, if you can get something later on that would save you heaps as you can have multiple quotes and you can negotiate. Also you can save on the builders margin. Could be anything such as pantry, alfresco flooring, etc. If you get into it, you will figure that out yourself.

Initial tender presented

Asked for site costs to be estimated before we could sign the initial tender, however the developer didn't allow assessor the site access due to wet weather.

Initial tender presented with an allowance of site costs, (to be calculated when the developer allows access). The presenter at their head office makes some really useful suggestions. Helps to put every available corner to good use. Responded promptly to all our questions and emails.